You have the right to cancel your contract with us within 7 days of receipt of the goods.
Items must be returned in original packaging in an unused and saleable condition to:
Specialist Ltd, 11 Wrythe Lane, Carshalton, Surrey SM5 2RL
A full refund of the goods only will be made on receipt, via PayPal.
You may also exchange your Yaktrax for a different size; exchange the Walker for the Pro or vice versa.
We do not accept responsibility for the cost of return postage, nor do we accept responsibility for the items when in transit, and therefore recommend you get a receipt of posting.
We do cover the cost of posting the exchanged items back to you.
Yaktrax Walker & Yaktrax Pro ice grips are designed only to be worn on packed snow and ice.
Please read our FAQ for do’s and don’t regarding the ice grips.
Please note that we only accept returns for orders placed through www.yaktrax.co.uk
All returns must be accompanied by proof of purchase; a copy of your original packing slip, order confirmation email, or other details that we can use to verify your purchase from us, for example Paypal Transaction ID.
Damaged or Faulty Items
Limitation of Liability: By purchasing or using this traction augmentation device, you agree that the sole remedy for damages resulting from use of this product is the repair or replacement of defective parts. We will replace defective parts within 90 days of the date purchased if the product is returned to the above address postage prepaid, along with proof of purchase or offer a full refund of the item and outward and return carriage. In no event shall the seller be liable for incidental or consequential damages
This does not affect your statutory rights.
Limitation of Implied Warranties: The warranties or merchantability and fitness for a particular use are limited to use of this product as a traction augmentation device on outdoor ice and packed snow. There are no warranties which extend beyond the description hereof.
Warning: Although Yaktrax will aid in walking on ice and packed snow, Yaktrax will not eliminate the inherent risks of such conditions. When wearing Yaktrax, always exercise caution and reasonable care.
We replace or refund only where the Yaktrax were purchased from us, Specialist Ltd. If you purchased Yaktrax from any other retailer you should return the product to them or send to the official returns address printed on the inside of the packet: